Four major pain points plague medical and health intelligence, Tencent makes efforts to make medical care more warm

From November 1st to 3rd, Tencent, who will be 20 years old, will hold the 2018 Tencent Global Partner Conference in Nanjing. Tang Daosheng, senior executive vice president of Tencent, led a group of vice presidents to appear and pointed out: "If we say that in the past 20 years, the important progress of the Internet has been concentrated in the consumer Internet of To C; then in the next 20 years, the important development of the Internet will come from To C. B's Industrial Internet." In the process of embracing the Industrial Internet, Tencent must first cultivate vertical industries, and play a good role as a "digital assistant" in the fields of smart retail, medical care, education, travel, manufacturing, and smart cities.

With great power comes great responsibility. The "big cow" of the Internet company has turned into an "assistant", not just for self-esteem. In the past 20 years, Tencent has used technological power to promote industry progress and improve social efficiency. Through Internet Plus and Internet public welfare output capabilities, Tencent has taken on corporate social responsibilities. Today, the technology industry has evolved into an ecological force, and the integration of technology and society is deepening.

This is most fully reflected in Tencent's medical and health field. Life and health are the basic needs of people for a better life. However, due to the insufficient and uneven distribution of medical resources in China, the shortage of high-quality medical resources, and the information asymmetry between patients, doctors, and hospitals, "patient with minor illnesses and delayed major illnesses" has become a problem. Quite a number of people have no choice but to go to large hospitals to seek medical help from experts across regions. The death of college student Wei Zexi has made people sigh about the content of Internet medicine.

Can it make the distribution of social resources faster? Can it make the delivery of valuable information more efficient? Can technology be made more warm?

Various problems in the medical industry have been criticized by all walks of life. "Seeing a doctor is difficult" and "seeing a doctor is expensive" has risen from a simple medical problem to an important factor that induces social disharmony and instability. The public has a lot of opinions on the medical industry. However, as suppliers, medical institutions, pharmaceutical companies, and government agencies do have difficulties, big and small. Ding Ke, vice president of Tencent, pointed out that at present, there are four key pain points in medical services.

One is the imbalance between supply and demand of medical resources. Ding Ke said: "Medical care is a very serious issue. Everyone chooses the best and most reliable choice under the circumstance of limited resources. The direct phenomenon is that it is difficult to get a 'vote' in a top hospital." According to statistics, my country's The population accounts for 22% of the world's population, but the medical and health resources only account for 2% of the world's, and 80% are concentrated in cities and towns. In cities, high-quality resources such as high-tech, advanced equipment and outstanding talents are excessively concentrated in large cities and large hospitals, community health service resources are in short supply, service capacity is not strong, and the basic health service needs of the masses cannot be met. As a result, a large number of basic medical needs are released in large hospitals such as tertiary hospitals, resulting in the shortage of medical resources in big cities, and it is difficult to obtain a ticket.

Second, the current situation of medical services lags behind the new pattern of population health services. Data from the National Committee on Aging said: From 2015 to 2035, China will enter a stage of rapid aging, and the elderly population will increase from 212 million to 418 million, accounting for 29%. The aging of China's population is deepening, and with the increasing number of elderly people in China, Ding Ke pointed out, "Problems that we may not encounter often before, such as cancer, some aging diseases such as Parkinson's disease, are now becoming a significant portion of healthcare spending."

Third, the informatization construction of the medical system is still relatively backward, unable to meet the new needs of intelligent development. Ding Ke pointed out, "This has resulted in the fact that many new technologies are not implemented so quickly in the medical environment, and what ordinary people can feel is the 'three longs and one short': long queues for registration, long queues for medical treatment, and payment. Long queues and short time to see a doctor." With the development of society and economy, the people's requirements for health and safety are increasing day by day, and the development and construction of hospital informatization has become more and more important. However, due to the problems of unacceptable and shared use of data among hospital information systems, medical information "islands" have been formed. At the same time, due to the huge amount of information data and high use value, security and risk management measures are relatively backward. , not only hinders the sharing of resources, but also has the risk of security vulnerabilities such as medical data leakage.

Fourth, the Internet + medical and health service ecosystem is not perfect. Ding Ke emphasized, "The current service has connected doctors, nurses, and some pharmaceutical companies, but don't forget that our medical service is at least the interaction between doctors and patients, but we are in the construction of information technology. The patient's subjective initiative and their own needs have hardly been considered." The rapid development of the Internet has provided patients with the possibility to explore the unknown on their own. At this stage of the Internet + medical and health ecological construction, it is even more necessary to provide patients with better services through ecological construction. Healthcare environment and more, better and more diverse services.

In response to the above four prominent pain points, Tencent has used targeted solutions to help solve the problems. One of the most eye-catching is medical AI. Solving the shortage of medical resources is the driving force and fundamental demand for the development of artificial intelligence. For this, on the one hand, it is necessary to increase the supply, that is, to increase the number of doctors trained. However, the training cycle of doctors is very long, and it is difficult to keep up with the rapidly increasing medical demand. Another method is to rely on the development of technology to reduce unnecessary labor time consumption through machine-assisted diagnosis and increase the efficiency of doctors' treatment. Or go deep into all aspects of medical treatment, and use various technical means, including filling in medical records based on voice recognition, etc., to improve the efficiency of treatment.

AI can flex its muscles on both fronts. In my country, the training cycle of independent doctors is as long as 8 years, which requires a lot of human and material resources, and it is difficult to keep up with the rapid growth of medical needs. In addition, a large number of medical papers are published every year, and doctors have limited time to study, making it difficult to digest and absorb new medical technologies in a short period of time. In contrast, the training time of artificial intelligence is almost negligible. Mr. Zhong Nanshan, academician of the Chinese Academy of Engineering and president of the Guangzhou Medical Association, affirmed the role of artificial intelligence in the accumulation of young doctors' experience at the Guangdong Summit of Tencent's "Internet +" Digital Economy China Tour: "In medicine, the application of artificial intelligence is a Great progress, young doctors don’t need to know the correct diagnosis after decades of experience like me, and they can reach my level in a few years.”

In terms of efficiency and accuracy, artificial intelligence also has obvious advantages. Li Zhaoshen, a nationally renowned expert in gastroenterology and digestive endoscopy and academician of the Chinese Academy of Engineering, was deeply impressed by Tencent Miying, Tencent's first product that applies artificial intelligence technology in the medical field: "In the past, it took a doctor four hours to see tens of thousands of films, and manual labor Intelligent like assembly line work, you can read it within 5 minutes, and it can tell you where there may be a problem and remind you to look carefully." The addition of AI has greatly improved the doctor's reading speed, diagnostic efficiency and accuracy. "When an image comes out, it can tell you whether there is a lesion in this place, and tell you the nature and size of the lesion, whether it is early or late. This can save a lot of time, make it easier for doctors, and will not leak "For the patient, it greatly saves the time and energy of seeing a doctor, and for the young doctor, the use of artificial intelligence can also quickly improve his experience and technology. It's easier to see a doctor."

Judging from the products actually implemented at present, Tencent Medical AI presents two major development directions: AI medical imaging and AI-assisted diagnosis and treatment. The former's flagship products include Tencent Miying, which can support early screening of various cancers, and intelligent evaluation of Parkinson's disease motor function. System and other innovative attempts; the latter is based on Tencent's industry-leading deep learning model modeling, providing HIS, SV manufacturers, hospitals, and doctors with intelligent services for diagnosis and risk control, rational drug use, and assisting doctors in identifying more than 700 disease risks. and prediction, provide patients with intelligent guidance and triage services, relieve the pressure of hospital guidance and consultation, and help the medical industry develop more balanced. It is expected to assist doctors to understand cases faster and more effectively, and improve the efficiency of diagnosis and treatment.”

The development of medical AI has made the pace of Tencent technology + public welfare increasingly stable. On December 14, 2017, Tencent Miying medical imaging platform landed in Jieyang. With the cooperation of Jieyang Municipal Health and Family Planning Bureau, Economic and Information Bureau, Poverty Alleviation Office, county and town governments, Tencent Public Welfare Foundation and Jieyang People's Hospital, Jieyang The municipal artificial intelligence early cancer screening innovative public welfare project was launched, using Tencent Miying to provide early esophageal cancer screening for the local people in Jieyang City, which is also the first public welfare screening project using artificial intelligence technology in China.

In April this year, Tencent joined hands with AstraZeneca and other partners, under the guidance of Wuxi Municipal Government and Wuxi Municipal Health and Family Planning Commission, led by Academician Li Zhaoshen, to jointly build a platform for the Gastrointestinal Cancer Center (GICC) to promote the construction of a pilot medical consortium In addition to the early gastric cancer screening pilot, Tencent Miying’s AI capabilities helped Wuxi Gastrointestinal Cancer Center (GICC) implement the early gastric cancer screening project, and further implemented early stage cancer screening in grass-roots hospitals.

In July this year, Tencent Miying officially joined the Guangzhou Charity Association, the Guangdong Mingyi Medical Charity Foundation, the First Affiliated Hospital of Guangzhou Medical University, the Guangzhou Institute of Respiratory Health, the National Clinical Research Center for Respiratory Diseases and other institutions. The "Love Lung Project", a public welfare screening project for early-stage lung cancer, uses artificial intelligence technology to promote early screening, early diagnosis and early treatment of early-stage lung cancer, and contribute to the construction of a healthy China.

New technologies are releasing unlimited energy to help Tencent take on more social responsibilities. For many years, in the field of medical and health care, Tencent has relied on ecological construction to make up for the lag of technology, and pays attention to the subjective initiative of patients in every new future plan. In response to the pain points in the current medical treatment process, Tencent relies on electronic health cards and WeChat medical insurance payment to build WeChat smart hospitals. With hospitals as the core, WeChat Smart Hospital helps the government and medical institutions realize digital medical care. It is now an important part of Tencent Healthcare.

As of October 2018, WeChat medical insurance payment has covered dozens of cities across the country, including Shenzhen, Guangzhou, Chengdu, Zhengzhou, Xiamen, Changsha, and more than 200 hospitals. At the same time, more than 1,300 pharmacies nationwide have supported WeChat medical insurance payment. Urban residents can bind their social security cards with one click. Electronic health cards have also become a convergence point for integrating various vertical health services, adding interactive scenarios for users and the businesses of investee companies and decentralized medical institutions. At present, Shenzhen, Qinghai, Xi'an, etc. have successively signed agreements with Tencent on the promotion of electronic resident health cards, and cooperation with more cities is also in progress.

While solving the pain points of B-end users such as hospitals and medical institutions through smart hospitals, Tencent will focus on medical science popularization in the layout of C-end users. The reason is that with the popularization of the Internet and people's attention to their own health, the Internet has become an important channel for more and more people to obtain relevant medical and health knowledge. Some platforms are driven by traffic and publish pseudoscience and fake news, making it difficult to identify patients.

The chaos in the industry needs to be corrected urgently. In December 2017, Tencent launched its first Internet medical science popularization product-Tencent Medical Dictionary, which is committed to transforming difficult and difficult medical expertise into content that can be understood by the general public, thereby helping the general public. Better communication between patients and doctors to promote doctor-patient cooperation. As of August this year, Tencent Medical Code has provided authoritative medical information on more than 480 common diseases, 84 common symptoms, and 61 first aid knowledge. More than 900 authoritative experts and more than 200 first-class hospitals across the country have settled in Tencent Medical Dictionary, publishing popular science articles related to diseases, and jointly building comprehensive, systematic and valuable medical knowledge content. With the help of this platform, patients can provide more reasonable and effective nursing assistance for themselves or their families, and give full play to their own initiative.

In recent years, the speed of technological fission has been accelerating, and people's working methods, lifestyles, and education methods will undergo revolutionary changes, and payment, medical care, travel, and consumption will be reconstructed. As explained in the opening theme film "River" on the day of the conference, in the face of the accelerated development of the new technological era, the technology industry must not only have a foresight in technology, but also should not forget the original intention of "traveling thousands of miles and benefiting all things". Tencent generally grows from "a big tree" to "a forest". For the medical and health industry, this is the only way to live up to the high expectations people have placed on it.

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