According to the "Labor" report, air-conditioning maintenance can be described as "the troubles of midsummer." Frequent exposures in various industries have exposed the lack of vocational skills training, maintenance capabilities and lack of integrity. The insiders pointed out that air-conditioning maintenance is a high-altitude operation and has certain risks. It must have a special occupational certificate for high-altitude operation qualifications. At the same time, it also needs a “home service certificate”. If the two certificates are complete, they should call for the industry to strengthen skills training. Encourage and guide all members to hold certificates.

500 regular repairer maintenance workers hold two types of certificates

On the Internet platforms such as Baidu, 360, and 58 cities, these air-conditioning maintenance companies that are ranked high in search are not reliable. So in Shanghai, including the air-conditioning maintenance of the appliance repair industry, is there a "regular army"? How many "regular army" are there? The reporter learned that there is actually something.

"The qualifications of the 'regular army' should be examined in two aspects: one is whether the maintenance enterprise is qualified, and the other is whether the maintenance personnel are qualified." Huang Jianping, secretary general of the Shanghai Electronic Product Maintenance Service Industry Association, pointed out to the reporter, "Does the business qualification include the business license? It is legal and must be reviewed. For individuals, it is necessary to determine whether they have special occupational certificates and on-site service certificates for working at heights."

It is reported that the Shanghai appliance repair industry has "one three conferences", consisting of a certification platform (962512 Shanghai home appliance service hotline platform) and three industry associations. The three industry associations are Shanghai Household Appliance Industry Association, Shanghai Jiaotong Household Appliances Commercial Industry Association, and Shanghai Electronic Product Maintenance Service Industry Association. Since 2014, Shanghai has implemented a unified door-to-door service certificate. The appliance repair industry, including air-conditioning maintenance, must be trained to be certified and certified. Up to now, there are more than 2,100 home appliance repair enterprises including air-conditioning maintenance enterprises in Shanghai, among which there are about 780 qualified service enterprises affiliated to “one Taiwan's three conferences” (including 500 qualified air-conditioning maintenance enterprises).

Huang Jianping pointed out that among the more than 1,300 companies outside these "regular army" enterprises, there is a small micro-model of "one person is a company", and some can not even be called a company, and many are informal employment. “Unfortunately, through consumer inspections, we found that most air-conditioning maintenance personnel did not provide relevant identity information when they came to the door. They did not show their identity, did not “self-report the door”, and did not provide the so-called “on-board certification”. Tao Ailian, secretary-general of the Consumer Protection Committee, pointed out.

"500 air-conditioning maintenance companies cover the larger service providers of air-conditioning maintenance in Shanghai." Huang Jianping pointed out to reporters that due to high labor costs and other factors, the current air-conditioning sales companies on the market basically do not have their own direct maintenance team, and even after-sale maintenance Most of the phones are not located in Shanghai. "Air-conditioning sales brands are basically in the form of authorized services. Authorization, dispatch, service, spare parts supply should be supervised throughout the process, and prices are basically uniform. These authorized companies are covered in the 'regular army' of 500 air-conditioning repairs."

“In general, as long as formal enterprises involve high-altitude operations such as air-conditioning maintenance, relevant personnel must have special occupational certificates for working at heights. Otherwise, it is illegal to step out of the window. However, there is a gap in law enforcement at present.” Huang Jianping pointed out that the second The card is also a more critical “on-site service certificate” for testing the technical qualifications of air-conditioning maintenance personnel.

“As early as 2014, Shanghai began to implement door-to-door service certificates for the appliance repair industry, including air-conditioning maintenance.” Huang Jianping pointed out that at present, the total number of maintenance personnel covered by these “regular army” enterprises is 18,000, and the maintenance personnel with certificates are on duty. The total number is 15,000, and about 3,000 people have not yet “certified”. Among the 15,000 licensees, 10,000 are officially authorized maintenance providers for air-conditioning companies.

High-risk operating income has a low annual turnover rate of nearly 23%

"The seasonality of air-conditioning maintenance is very obvious. From June to September in summer and December and January in winter every year, it is the month with the most business volume. The income gap between off-season and peak season is very obvious." Huang Jianping told Reporter, but from the overall income of the air-conditioning maintenance industry, the average monthly income of air-conditioning maintenance personnel who need high-risk operations is five or six thousand yuan, not as good as a courier.

Han Jianping, secretary-general of Shanghai Jiaotong Household Appliances Industry Association, told reporters that in addition to the obvious seasonal factors in the income, the air-conditioning maintenance industry itself is quite dangerous, so the industry has a certain “difficult recruitment”. “Compared with 10 years ago, the barriers to entry for air-conditioning maintenance have been reduced, and the industry’s personnel are uneven. The problems in the industry cannot be cured.” Huang Jianping pointed out that “one side is difficult to recruit, the other is maintenance companies. There is no threshold in the market, and there is no threshold for maintenance personnel to enter the industry, which has caused the current industry dilemma."

According to industry statistics, the average annual turnover rate of the air-conditioning maintenance industry in Shanghai is around 23%, with a high proportion of liquidity. "From the perspective of static supervision, it is very difficult to call for all employees to hold certificates. However, from the perspective of dynamic supervision, it is achievable to appeal to the formal enterprises under the 'one three conferences' to be fully certified." Huang Jianping also said At present, there is still a lack of training and insufficient level in the air-conditioning maintenance industry. "The current training is mostly aimed at the maintenance of enterprises. The training of 'regular army' is mostly organized by various large-scale maintenance enterprises, and the social participation is not high."

Huang Jianping appealed that it should support the maintenance of "regular army", call for "regular army" to popularize all employees, and encourage "artisan spirit" to allow more air-conditioning maintenance personnel to upgrade their professional skills and improve the overall quality and maintenance level of the industry.

Pushing the "positive list" is not good, then "one vote veto"

The Shanghai Municipal Commission of Commerce said that this summer, the Shanghai Municipal Commission of Commerce will organize the “regular army” linkage service of the appliance repair industry to ensure rapid response through “shared maintenance”.

"The particularity of the air-conditioning maintenance industry, without the on-site investigation of professionals, it is difficult for consumers to judge whether they have been fictitiously faulted or whether they have been defrauded." Huang Jianping pointed out. Ren Chaoying, an expert in appliance repair, said that he would superimpose charges through fictional faults and even catch up with the cost of buying a new air conditioner.

The reporter learned that according to Article 9 of the "Administrative Measures for Appliance Repair Service Industry" promulgated by the Ministry of Commerce's Decree No. 7 of 2012, appliance repair operators and employees must not have "virtual, exaggerated, forged repair service items or contents", " Concealing and concealing the fact that the user's product is damaged due to the maintenance service, "falsely reporting the faulty component, deliberately replacing the component with normal performance", "using the appliance manufacturer's trademark or special maintenance logo" and so on. If the circumstances are serious and the circumstances are serious, a fine of not more than 30,000 yuan may be imposed. In addition, according to the new "Cancellation Law", after being identified as a consumer fraud act, you can "return one for three."

At present, Shanghai does not seem to have issued a formal ticket for air-conditioning maintenance, such as tricks and fraud.

"In the home appliance repair industry, including air-conditioning maintenance, there is an urgent need to improve the integrity system. For those who are not honest, there should be an exit mechanism." Tao Ailian pointed out that the market cannot only have access and no exit. "From the perspective of supervision and legislation, we should strengthen the responsibility of market entities, establish and improve credit information platforms, and share information with integrity, so that these illegal enterprises and illegal individuals cannot and cannot and do not want to lose faith."

At the same time of "establishing a 'blacklist' system, we must also strive to introduce some 'positive list', and let the 'regular army' that is truly qualified and thresholded go to the market through assessment and review, and inform consumers. Once the maintenance company in the 'positive list' And maintenance workers, there will be problems such as consumer fraud, and will implement 'one-vote veto'," Tao Ailian said.

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